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    Frequently asked questions

    Q: What payment methods do you offer?

    A: At Pretbee.pk, we currently accept:

    • Cash on Delivery (COD) – with partial advance
    • Bank Transfer
    • EasyPaisa / JazzCash Transfer
    Q: How does Cash on Delivery work?

    A: Once your order is confirmed, we ship your parcel via a trusted courier service. The courier will deliver the package to your doorstep and collect the full payment in cash at the time of delivery. It's a simple and secure way to shop—no advance payment required unless specified.

    Q: I’m facing an issue on your website. What should I do?

    A: We're sorry for the inconvenience! If something’s not working right or you can't find what you’re looking for, please contact us through the Contact Us page or drop us a message on WhatsApp.

    Q: How long does delivery usually take?

    A:

    • Punjab: 3–4 business days
    • Other regions: 4–6 business days
    Q: What if I receive a damaged or wrong item?

    A: No worries! We offer a 7-day exchange policy. Just reach out to our team via WhatsApp or email and we’ll guide you through the next steps.

    Q: Do I need to create an account to place an order?

    A: Nope! You can check out as a guest user—fast and hassle-free.

    Q: How do I contact customer service?
    • WhatsApp for quick replies
    • Email for detailed queries
      Find our contact details on the Contact Us page.
    Q: Can I modify or cancel my order?

    A: Yes, you can—but please act fast. Contact us within 2 hours of placing your order to request any changes or cancellation. Make sure to share your order number.

    Q: How do I track my order?

    A: Just message us on WhatsApp with your order number, and our team will share the latest tracking updates with you.

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